bpost launches new environmentally friendly return service in association with bol.com

bpost launches new environmentally friendly return service in association with bol.com

bpost to pick up returns from the homes of bol.com customers

bpost has taken another step to strengthen its position on the parcel market and continue to meet the evolving needs of its customers. Beginning early March, bol.com Select customers in Flanders and Brussels can have their returns picked up by bpost in the evening, as part of bpost’s regular rounds.

This week bpost launches a new service to complement its evening and same-day delivery offerings, helping the company tighten its ties with customers. As part of the new pilot project, bol.com’s premium Select customers can opt to have their returns picked up by bpost. The new pick-up service is integrated into bpost’s regular evening rounds between 6pm and 10pm Monday to Friday. This raises the efficiency of bpost rounds by increasing the post volume per journey.

Sustainable service

bol.com’s Select customers no longer need to hop in their cars to drive to a drop-off point, making this the environmentally friendly option. That’s because returns are picked up during a pre-existing round. 

The first of its kind in Belgium, the service is available in Flanders and Brussels, the two regions currently served by bol.com.


About bpost

About bpostgroup 

bpost is Belgium’s leading postal operator and a growing parcel & omni-commerce logistics partner in Europe, North-America and Asia. Our 36,000 employees in Belgium and across the globe connect consumers, businesses and government, by delivering mail and parcels to millions of doorsteps and providing e-commerce logistics services. As a people- and planet-friendly company we create long-term sustainable value for our customers and shareholders. In 2022 bpost generated a turnover of EUR 4,397.5 million.

Are you a customer and do you have question of a complaint? 
Click here to contact us.

Boulevard Anspach 1, box 1 – 1000 Brussels