Public Service Finance Wallonia and bpost join forces to help people at risk of digital exclusion

Public Service Finance Wallonia and bpost join forces to help people at risk of digital exclusion

More contact and support points are to be opened to help citizens apply for an instalment plan for the payment of their property tax in Wallonia. Employees at 17 post offices across Wallonia are standing by to help the Public Service Wallonia Finance (SPW Finance) implement its Digital Inclusion Plan between 7 August and 28 October. Under the pilot project, bpost is set to provide free assistance to citizens who wish to pay their regional tax in instalments or claim a reduction in their property tax.

Property tax assessments will be sent out to around 1,800,000 owners in Wallonia between early July and early October. ​ A good number of them would like to pay in instalments or claim a reduction they are eligible for. “The Walloon tax administration receives lots of questions at this time of the year and the communication channels are regularly inundated,” says SPW Finances.

SPW Finance and bpost will join forces to drive improvements in terms of proximity and inclusion. Citizens of Wallonia will be welcome at 17 post offices from 7 August 2023 where they will be able to get help to get online to apply for an instalment plan for the payment of a regional tax or claim a reduction in their property tax when their home is modest or they have many dependents, provided they fulfil the criteria set by SPW Finance.

Interested citizens can call the bpost Contact Centre on 02 278 54 32 to make an appointment at one of the participating post offices. They will be welcomed in a private space by the office manager, who will guide them through the process of accessing the online Mon Espace platform where they can fill out the requisite forms.

Jos Donvil, CEO bpost Belgium says: “Thanks to this partnership, there are more contact and support points to request payment of the property tax in Wallonia in instalments. This pilot project is fully in line with our values. Proximity and digital inclusion are at the heart of our services. We are passionate about ensuring our network continues to serve local communities and offering them new services.”
“As we know, a little under a third of citizens find digital technology hard to use. That’s the result of the latest barometer of digital maturity among the citizens of Wallonia. For some citizens, getting anything done online can be a real ordeal. Without forgetting those who simply don’t have an internet connection. So I fully support this partnership between Public Service Finance Wallonia and 17 bpost post offices: an outstanding initiative that fits in completely with our Walloon digital inclusion strategy. This is a great local community assistance service,” says Walloon Digital Affairs Minister Willy Borsus.
Adrien Dolimont, Walloon Budget and Finances Minister: “This pilot project should improve the quality of the service provided to citizens. Some people can find it hard to access information, despite various tools now being available. This joint initiative with bpost will improve community access, as information will be made available at an everyday location. And at the same time, this could also relieve the pressure on the first-line services at the tax administration. We will off course take stock at the end of the project. Assessing how effective our projects are has to become the norm and I will be the first to put this into practice."


List of participating offices:


Rue Emile Vandervelde 1 - 4540 Amay 


Rue du Général Patton 9 – 6600 Bastogne 


Rue du Centenaire 3 - 7300 Boussu 


Grand Place 10 – 7090 Braine-le-Comte 

Dinant Gemechenne 

Rue Saint-Jacques 499 – 5500 Dinant 

Huy Rive Gauche 

Rue Neuve 47 – 4500 Huy 


Avenue des Commandants Borlée, 42 – 1370 Jodoigne 


L’Aliénau, 106 – 6800 Libramont-Chevigny 

Liège Perron 

Place du Marché, 32-34 – 4000 Liège 

Marche Tribunal 

Rue Victor Libert 28 – 6900 Marche-en-Famenne 

Montigny-le-Tilleul Centre 

Landelies 1 – 6110 Montigny-le-Tilleul 


Avenue Fernand Golenvaux 43 – 5000 Namur 

Nivelles Centre 

Place Albert 1er , 5 – 1400 Nivelles 

Ottignies Cœur de Ville 

Espace du Cœur de Ville 15 – 1340 Ottignies-Louvain-la-Neuve 


Rue de Neuville 2 – 5600 Philippeville 

Tournai Saint Martin  

Rue Saint Martin 23 – 7500 Tournai 

Tournai Maire  

Avenue de Maire 109  - 7500 Tournai 

Laura Cerrada Crespo Spokesperson, bpostgroup

Note for journalists only, not for publication:

For more information on the Public Service of Wallonia, contact Pauline Bievez, spokesperson of Willy Borsus at [email protected] or by phone on +32 (0) 477 38 45 01. Stéphanie Wyard, spokesperson for Adrien Dolimont, can be reached by email at [email protected] and by phone on +32 (0) 473 80 66 47.



About bpost

About bpostgroup 

bpost is Belgium’s leading postal operator and a growing parcel & omni-commerce logistics partner in Europe, North-America and Asia. Our 36,000 employees in Belgium and across the globe connect consumers, businesses and government, by delivering mail and parcels to millions of doorsteps and providing e-commerce logistics services. As a people- and planet-friendly company we create long-term sustainable value for our customers and shareholders. In 2023 bpost generated a turnover of EUR 4,272.2 million.


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